Service Offerings
Expert Coding
We offer top-tier coding from experts held to the highest levels of accuracy. Including, detailed coding review on every surgical case to ensure we are billing at the highest RVU possible, while still remaining compliant. Additionally, we perform coding quality audits on every case submitted on a daily basis. We will keep you and your team informed with coding updates and changes. We also provide consulting and feedback for the most appropriate and highest compensation possible. You will come to expect transparent communication and feedback directly from our coding team to your practice administrators and providers. Ultimately, resulting in immediate, detailed, and accurate responses to provider inquiries.
Charge Entry
We are committed to providing detailed documentation review on every encounter. We use knowledge driven decision making, respective to modifiers and DX linkage, to ensure correct and appropriate billing of ALL claims. Using our advanced understanding of the Global Surgical Package, Medical Necessity Guidelines, and NCCI/McKesson Edits, we effectively manage your claims knowing the impact these components have on coding, front end protocol, and A/R Recovery efforts.
A/R Recovery
We perform detailed review & take timely action/resolution of all correspondence received. While doing so, we communicate practice/provider specific information, and front end concerns with our provider partners, striving for an optimal billing environment. Our team performs accurate, aggressive and timely denials management recovery and resolution efforts, using our experience driven A/R methodology. We provide reporting and trend analysis feedback routinely to our partners in order to compliantly maximize their revenue.
Administrative Functions
Quality auditing of all services provided is standard operating procedure at Remedy RCM. It is a process we take seriously and perform daily. We provide comprehensive reporting on a monthly, quarterly, and annual basis. This includes trend analysis, which identifies items impacting the aging. This data is deciphered, distributed to our practice partners, and adjustments are implemented in order to streamline and optimize processes and protocols. Communication, consultation, and feedback are provided directly to our providers and their support staff, outlining where improvements can be made to increase our bottom line.
Patient Services
Patient phone calls are routed from your main line to our direct line to reduce the front desk staff you need to operate your practice efficiently. We receive, document and resolve all patient billing inquires. We communicate patient encounters that we find to be concerning to our partners and their clinic staff, keeping them in front of any potential issues. We manage, upload, and submit all patient statements. Ultimately reducing the stress of maintaining this process for the clinic. Our primary focus is on patient satisfaction and retention. We are successful in accomplishing this by utilizing our understanding of patient inquires and ALWAYS upholding a polite, informative, and professional demeanor.
Payment Posting
Payment posting can often be an afterthought. We understand the complexity of this function and how detrimental it can be to the revenue cycle when performed incorrectly. As such, we perform line-item payment posting, including COB review for every line, for every claim. We ensure the batch retrieval, posting, and balancing of all deposits, from all sources, is accurate and complete. We accomplish this feat by effectively managing all remittance via daily tracking logs. Thus, ensuring all payments are recognized, obtained, posted and reconciled.